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I called thru at 430pm EST and was put in contact with Sally in Vic! From the moment the call was answered Sally couldn’t do enough to try and help..... then she organised for Sydney to open up at 6am for me to collect the fuses. As a service-based company it was very refreshing to come across someone that went over and above to help us client back into production as quickly as we could!
DIRECTOR - JOHNSON ELECTRICAL SERVICES
Michael, you asked me if I was happy with your service. Let me tell you that Fuseco had quoted and delivered the products via airfreight from Germany before our other suppliers returned our call. Outstanding!
LAWRENCE AND HANSON
I would like to acknowledge the exceptional service provided by one of your employees over the Xmas break. On Christmas day we lost a 22kV underground feed to a very important part of our business and were desperate for some replacement HV fuses. I found your emergency contact details on the web a and immediately called. The person who answered was very helpful and arranged an emergency transport to our site. The next day, we were back up and running! We are a remote operation 1800kms from the nearest city and average service is the norm.
ELECTRICAL MAINTENANCE AT BHP BILLITON
Thanks for ensuring that our order was delivered on time. Again, thank you for going the extra 8,000 km!
LOGISTICS OFFICER AT GRIDSENSE
I just wanted to let you know what great service your people gave us over the Christmas break and went to great lengths to make sure that we got the right fuses and that they were delivered on time. Dealing with your company a pleasure. Keep up the good work.
I don’t normally do this but I feel compelled to thank you in writing. I have been in the electrical industry for 25 years and without a doubt the most competent and trustworthy supplier I have used over this period of time is Fuseco. This is a demanding industry and how your team keeps performing above expectations is exceptional to me.
EXPORT DEPT AT REXEL
I have dealt with Fuseco for the last 6 years for all our fuse requirements and find they provide the highest quality service and on-going support to our business for our day to day operations and for emergency/ heatwave as they arise. During a heatwave event in January 2014, SA Power Networks had critical fuse demands. Fuseco were extremely responsive in expediting stock requirements and organising special air freights to meet our urgent demands. Their customer service is excellent and key KPI’s measured against the contract are always above target.
INVENTORY ANALYST AT SA POWER NETWORKS
Any company that can pull a rabbit out of a hat like that definitely has my attention!
PROJECT ENGINEER AT RIO TINTO
Our experts are all pre-eminent leaders in electrical products who provide excellent support in their areas of expertise.Technical support
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