About Us

About Us

What do we do?

We import and distribute specialist electrical products to the Australian & NZ markets. Our brands are carefully selected to ensure that they are well respected for quality, reliability and safety. The quality of the brand has an important part to play in customer peace of mind.

What makes us different?

These days everybody claims that they give great customer service but as we all too often experience, it simply isn’t true. However, ensuring that our customers are happy is our reason for existing, our passion...and we talk about it every day. 

Every aspect is important to us...from listening carefully to better understand your specific needs, to ensuring delivery dates are met via meticulous attention to detail in supply chain logistics, to offering highly competitive pricing right through to after sales follow up...we focus on all of these aspects to ensure that your expectations are exceeded. 

The drive for constant improvement has created many innovations along the way, from our Fuseco Guarantee to our 24/7 break-down service for fuses, and many more.

What is our secret?

There really isn’t a secret. It’s about caring for our customers to the degree that we will do whatever it takes to achieve a great outcome for them. 

To do this, we always recruit the best people in our industry for each specific role and this has a significant impact on the customer experience. 

We are extremely proud of our team and the hard work that they put in every day to achieve great results. If there is a ‘secret’, it must be every member of our amazing team.

CUSTOMER SERVICE

  • 4 Hour Response Time

    Email us and we promise to respond to your enquiry within 4 business hours or you get $100 off your next purchase.

    Contact Us

  • Technical Support

    Our our customer service team are product experts and can assist you with your technical enquiries.

  • Call Us - 1300 387 326

    Our friendly customer team are waiting to take your call and assist you with your needs.

FREIGHT

  • Same Day Dispatch

    All orders received by 3:00pm AEST will be dispatched same day subject to availability.

  • Next Day Delivery

    Next day delivery for orders less than 5kgs for the majority of locations in Australia.

  • Urgent Delivery - Need your products in a hurry?

    If you need your order urgently, Fuseco can arrange any of the following freight services for you.

    • Same Day Delivery
    • Door to Door Courier
    • Urgent Next Flight Delivery
    • After Hours Delivery


    Freight Details

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Get a quote technical support 1300 387 326

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Or you will receive $100 off your next purchase. Read how it works.

Michael, you asked me if I was happy with your service. Let me tell you that Fuseco had quoted and delivered the products via airfreight from Germany before our other suppliers returned our call. Outstanding!

Peter Stremski

LAWRENCE AND HANSON

It’s been a pleasure working with Fuseco on this project. Initially, we thought that the power quality issues on this job were insurmountable. Fuseco conducted a power quality site audit and consulted with us to find a suitable solution that would work reliably in this challenging environment. The reactors and harmonic filters specified & supplied by Fuseco have been the perfect solution.

Peter Carney

ELECTRICAL ENGINEER AT SIEMENS

Just wanted to say thank you again to the Fuseco team. When presented with an electrical harmonics problem of this nature, I wasn’t sure how to approach it. You guys explained it in logical, scientific terms and expertly demonstrated the capability of your technology. It is now one month post-installation and I can say that the Active Filter is working well and the harmonics levels on this site are now negligible.

John Ulverstone

ELECTRICAL ENGINEERING AT BHP

I would like to acknowledge the exceptional service provided by one of your employees over the Xmas break. On Christmas day we lost a 22kV underground feed to a very important part of our business and were desperate for some replacement HV fuses. I found your emergency contact details on the web a and immediately called. The person who answered was very helpful and arranged an emergency transport to our site. The next day, we were back up and running! We are a remote operation 1800kms from the nearest city and average service is the norm.

Gregory Blair

ELECTRICAL MAINTENANCE AT BHP BILLITON

Thanks for ensuring that our order was delivered on time. Again, thank you for going the extra 8,000 km!

Don Hajdu

LOGISTICS OFFICER AT GRIDSENSE

I just wanted to let you know what great service your people gave us over the Christmas break and went to great lengths to make sure that we got the right fuses and that they were delivered on time. Dealing with your company a pleasure. Keep up the good work.

Kerry Prasad

MIDDENDORP TRARALGON

I don’t normally do this but I feel compelled to thank you in writing. I have been in the electrical industry for 25 years and without a doubt the most competent and trustworthy supplier I have used over this period of time is Fuseco. This is a demanding industry and how your team keeps performing above expectations is exceptional to me.

Ross Adam

EXPORT DEPT AT REXEL

I have dealt with Fuseco for the last 6 years for all our fuse requirements and find they provide the highest quality service and on-going support to our business for our day to day operations and for emergency/ heatwave as they arise. During a heatwave event in January 2014, SA Power Networks had critical fuse demands. Fuseco were extremely responsive in expediting stock requirements and organising special air freights to meet our urgent demands. Their customer service is excellent and key KPI’s measured against the contract are always above target.

Peter Ashenden

INVENTORY ANALYST AT SA POWER NETWORKS

Any company that can pull a rabbit out of a hat like that definitely has my attention!

Dane Branham

PROJECT ENGINEER AT RIO TINTO

From the moment the AHF and SVG units were turned on our power factor issues were a thing of the past. At both sites our PF is now 0.99 on all phases all the time, the units react instantaneously to our fluctuating load and power factor and the result has been an excellent return on investment.

Brad Kilner

OPERATIONS MANAGER AT KILNER'S ENGINEERING

The PFC units are now installed and running. They are doing a great job at maintaining a constant PF of 0.99 across all phases. Great product and excellent support from both of you. Very pleased doing business with you. Your help has been much appreciated.

Darren Brownscombe

ENGINEER AT TURBOSMART

We have a Frankonia SAC3Plus EMC chamber that we use for commercial testing. We have some height limitations in our laboratory and its dome shaped design fits very conveniently. We are happy with the performance of the chamber and their absorber design is great. No carbon dust and falling of foam absorbers. Previously we had carbon foam-based absorbers and we literally had to wear a safety hat before entering the chamber.

Terry Stones

LABORATORY MANAGER

Thank you for helping our team select the correct product to facilitate testing to the various required standards. Our lab is now equipped with a range of Teseq, IFI and Milmega products and the entire solution fulfils our testing requirements. We really appreciate your technical advice & support.

Scott Emerson

EMC TEST ENGINEER

The Teseq GTEM is a great testing tool to have. We are now performing all pre-compliance testing in-house and saving lots of money which we were spending earlier with test labs. It has given us significant more testing capability and flexibility. Thank you for your help.

Sue Benton

TECHNICAL DIRECTOR

Aside from receiving information when we need to upgrade or purchase an item of test equipment, what we really need from an equipment partner is advice based on industry experience. Thank you for the many hours spent talking to us and answering our questions. This level of customer care is rare in this industry.

Janet Boyle

EMC TEST ENGINEER TEAM LEADER

Upgrading to the Asterion power supply system has given us significant more testing capability and flexibility. It has been a wise investment. Thank you for your advice and support.

Margaret Smith

TEST LABORATORY SENIOR ANALYST AT UNIVERSITY OF NSW

Buying the MX45 California Instruments power source has given us enhanced testing capabilities. We have the SNK option, which is a bidirectional sink option. We are now able to simulate all grid conditions in our lab environment up to 45kVA. For me, reliability is important and I’m happy to say that we have been using this device for many years without any issues.

Keith Boydell

RESEARCH FELLOW AT UNIVERSITY OF WOLLONGONG

We have several Sorensen power supplies in our lab and they are the lowest output noise power supply we have experienced. For any critical research project where output noise and line/load regulations are important, we use only Sorensen power supplies.

Annette Eskdale

TEST LABORATORY MANAGER AT MONASH UNIVERSITY

Since switching to Fuseco as our supplier of Schaffner RFI/EMC filters, our experience has been very positive. My expectations are that we will receive exactly what we ordered, on time every time without exception. Fuseco's service gives me peace of mind.

Naomi Peterson

PROCUREMENT OFFICER AT AEC CORPORATION

After extensive quality testing, we chose the Schaffner RFI filters as the best solution for our compliance requirements. Fuseco provides industry leading consistency of supply and great response & flexibility to changes in our delivery schedule. The Fuseco team are a pleasure to deal with.

Janet Sanders

PRODUCTION SUPERVISOR AT BMI

Technical Support

Our experts are all pre-eminent leaders in electrical products who provide excellent support in their areas of expertise.

Technical support

Talk to an expert

Our friendly team are highly trained product experts who really enjoy helping customers find what they need.

1300 387 326

call 1300 387 326

Enquire by email

We promise to respond within 4 business hours (AEST) or you will receive $100 off your next purchase.

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