What do we do?
We import and distribute specialist electrical products to the Australian & NZ markets. Our brands are carefully selected to ensure that they are well respected for quality, reliability and safety. The quality of the brand has an important part to play in customer peace of mind.
What makes us different?
These days everybody claims that they give great customer service but as we all too often experience, it simply isn’t true. However, ensuring that our customers are happy is our reason for existing, our passion...and we talk about it every day.
Every aspect is important to us...from listening carefully to better understand your specific needs, to ensuring delivery dates are met via meticulous attention to detail in supply chain logistics, to offering highly competitive pricing right through to after sales follow up...we focus on all of these aspects to ensure that your expectations are exceeded.
The drive for constant improvement has created many innovations along the way, from our Fuseco Guarantee to our 24/7 break-down service for fuses, and many more.
What is our secret?
There really isn’t a secret. It’s about caring for our customers to the degree that we will do whatever it takes to achieve a great outcome for them.
To do this, we always recruit the best people in our industry for each specific role and this has a significant impact on the customer experience.
We are extremely proud of our team and the hard work that they put in every day to achieve great results. If there is a ‘secret’, it must be every member of our amazing team.
THE FUSECO GUARANTEE
Your enquiry is important to us, that's why we promise to respond within 4 hours. We also promise to dispatch your goods same day.
OUR RESPONSE GUARANTEE
4 Hour Response Time
Email us and we promise to respond to your enquiry within 4 business hours or you get $100 off your next purchase.
Our our customer service team are product experts and can assist you with your technical enquiries.
Call Us - 1300 387 326
Our friendly customer team are waiting to take your call and assist you with your needs.
OUR DELIVERY GUARANTEE
Same Day Dispatch
All orders received by 3:00pm AEST will be dispatched same day subject to availability.
Next Day Delivery
Next day delivery for orders less than 5kgs for the majority of locations in Australia.
Urgent Delivery - Need your products in a hurry?
If you need your order urgently, Fuseco can arrange any of the following freight services for you.
- Same Day Delivery
- Door to Door Courier
- Urgent Next Flight Delivery
- After Hours Delivery
OUR PRICE & SATISFACTION GUARANTEE
Best Price - or we will beat it by 10%
We're serious about offering you the best deal! To further show our commitment, we guarantee that if you find a cheaper advertised price for an identical item, we will beat that price by 10%.
Not satisfied with your purchase - return it
We guarantee that we will do everything possible to supply you with the right product for your application. If the product is unsuitable we will accept the return.
I called thru at 430pm EST and was put in contact with Sally in Vic! From the moment the call was answered Sally couldn’t do enough to try and help..... then she organised for Sydney to open up at 6am for me to collect the fuses. As a service-based company it was very refreshing to come across someone that went over and above to help us client back into production as quickly as we could!
DIRECTOR - JOHNSON ELECTRICAL SERVICES
Michael, you asked me if I was happy with your service. Let me tell you that Fuseco had quoted and delivered the products via airfreight from Germany before our other suppliers returned our call. Outstanding!
LAWRENCE AND HANSON
It’s been a pleasure working with Fuseco on this project. Initially, we thought that the power quality issues on this job were insurmountable. Fuseco conducted a power quality site audit and consulted with us to find a suitable solution that would work reliably in this challenging environment. The reactors and harmonic filters specified & supplied by Fuseco have been the perfect solution.
ELECTRICAL ENGINEER AT SIEMENS
Just wanted to say thank you again to the Fuseco team. When presented with an electrical harmonics problem of this nature, I wasn’t sure how to approach it. You guys explained it in logical, scientific terms and expertly demonstrated the capability of your technology. It is now one month post-installation and I can say that the Active Filter is working well and the harmonics levels on this site are now negligible.
ELECTRICAL ENGINEERING AT BHP
I would like to acknowledge the exceptional service provided by one of your employees over the Xmas break. On Christmas day we lost a 22kV underground feed to a very important part of our business and were desperate for some replacement HV fuses. I found your emergency contact details on the web a and immediately called. The person who answered was very helpful and arranged an emergency transport to our site. The next day, we were back up and running! We are a remote operation 1800kms from the nearest city and average service is the norm.
ELECTRICAL MAINTENANCE AT BHP BILLITON
Thanks for ensuring that our order was delivered on time. Again, thank you for going the extra 8,000 km!
LOGISTICS OFFICER AT GRIDSENSE
I just wanted to let you know what great service your people gave us over the Christmas break and went to great lengths to make sure that we got the right fuses and that they were delivered on time. Dealing with your company a pleasure. Keep up the good work.
I don’t normally do this but I feel compelled to thank you in writing. I have been in the electrical industry for 25 years and without a doubt the most competent and trustworthy supplier I have used over this period of time is Fuseco. This is a demanding industry and how your team keeps performing above expectations is exceptional to me.
EXPORT DEPT AT REXEL
I have dealt with Fuseco for the last 6 years for all our fuse requirements and find they provide the highest quality service and on-going support to our business for our day to day operations and for emergency/ heatwave as they arise. During a heatwave event in January 2014, SA Power Networks had critical fuse demands. Fuseco were extremely responsive in expediting stock requirements and organising special air freights to meet our urgent demands. Their customer service is excellent and key KPI’s measured against the contract are always above target.
INVENTORY ANALYST AT SA POWER NETWORKS
Any company that can pull a rabbit out of a hat like that definitely has my attention!
PROJECT ENGINEER AT RIO TINTO
From the moment the AHF and SVG units were turned on our power factor issues were a thing of the past. At both sites our PF is now 0.99 on all phases all the time, the units react instantaneously to our fluctuating load and power factor and the result has been an excellent return on investment.
OPERATIONS MANAGER AT KILNER'S ENGINEERING
The PFC units are now installed and running. They are doing a great job at maintaining a constant PF of 0.99 across all phases. Great product and excellent support from both of you. Very pleased doing business with you. Your help has been much appreciated.
ENGINEER AT TURBOSMART
We have a Frankonia SAC3Plus EMC chamber that we use for commercial testing. We have some height limitations in our laboratory and its dome shaped design fits very conveniently. We are happy with the performance of the chamber and their absorber design is great. No carbon dust and falling of foam absorbers. Previously we had carbon foam-based absorbers and we literally had to wear a safety hat before entering the chamber.
Thank you for helping our team select the correct product to facilitate testing to the various required standards. Our lab is now equipped with a range of Teseq, IFI and Milmega products and the entire solution fulfils our testing requirements. We really appreciate your technical advice & support.
EMC TEST ENGINEER
The Teseq GTEM is a great testing tool to have. We are now performing all pre-compliance testing in-house and saving lots of money which we were spending earlier with test labs. It has given us significant more testing capability and flexibility. Thank you for your help.
Aside from receiving information when we need to upgrade or purchase an item of test equipment, what we really need from an equipment partner is advice based on industry experience. Thank you for the many hours spent talking to us and answering our questions. This level of customer care is rare in this industry.
EMC TEST ENGINEER TEAM LEADER
Upgrading to the Asterion power supply system has given us significant more testing capability and flexibility. It has been a wise investment. Thank you for your advice and support.
TEST LABORATORY SENIOR ANALYST AT UNIVERSITY OF NSW
Buying the MX45 California Instruments power source has given us enhanced testing capabilities. We have the SNK option, which is a bidirectional sink option. We are now able to simulate all grid conditions in our lab environment up to 45kVA. For me, reliability is important and I’m happy to say that we have been using this device for many years without any issues.
RESEARCH FELLOW AT UNIVERSITY OF WOLLONGONG
We have several Sorensen power supplies in our lab and they are the lowest output noise power supply we have experienced. For any critical research project where output noise and line/load regulations are important, we use only Sorensen power supplies.
TEST LABORATORY MANAGER AT MONASH UNIVERSITY
Since switching to Fuseco as our supplier of Schaffner RFI/EMC filters, our experience has been very positive. My expectations are that we will receive exactly what we ordered, on time every time without exception. Fuseco's service gives me peace of mind.
PROCUREMENT OFFICER AT AEC CORPORATION
After extensive quality testing, we chose the Schaffner RFI filters as the best solution for our compliance requirements. Fuseco provides industry leading consistency of supply and great response & flexibility to changes in our delivery schedule. The Fuseco team are a pleasure to deal with.
PRODUCTION SUPERVISOR AT BMI
Our experts are all pre-eminent leaders in electrical products who provide excellent support in their areas of expertise.Technical support
Enquire by email
We promise to respond within 4 business hours (AEST) or you will receive $100 off your next purchase.Enquire now