1. Introduction

Fuseco Pty Ltd ("Fuseco", "we", "our" or "us") is committed to protecting the privacy and confidentiality of personal information and managing personal information in an open and transparent manner.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with Fuseco, visiting our website, communicating with us, purchasing products or services, or otherwise providing personal information to us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

2. What is Personal Information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The types of personal information we may collect include:

• names;
• residential and postal addresses;
• email addresses;
• telephone numbers;
• business details;
• payment and transaction information;
• employment and recruitment information;
• technical and website usage information;
• and other information reasonably necessary for our business activities.

3. How We Collect Personal Information

Fuseco may collect personal information:

• directly from individuals;
• through our website;
• through enquiries and correspondence;
• during recruitment or employment processes;
• through business transactions and communications;
• from publicly available sources;
• and from third parties where reasonably necessary and permitted by law.

Information may be collected in person, by telephone, email, online forms, applications, quotations, purchase orders, social media interactions or other communications.

4. Why We Collect Personal Information

Fuseco collects, holds and uses personal information for purposes including:

• providing products and services;
• customer support and communications;
• processing orders and transactions;
• recruitment and employment administration;
• payroll and superannuation administration;
• workplace health and safety obligations;
• training and compliance;
• internal administration and operations;
• IT and system administration;
• fraud prevention and cybersecurity;
• legal and regulatory compliance;
• and marketing communications where permitted by law.

Where reasonable and practicable, Fuseco will explain why information is being collected and how it will be used.

5. Disclosure of Personal Information

Fuseco may disclose personal information where reasonably necessary for business, operational, employment or legal purposes.

This may include disclosure to:

• payroll providers;
• HR management platforms;
• banks and financial institutions;
• superannuation funds and clearing houses;
• accountants, auditors and professional advisers;
• IT service providers and cloud software providers;
• insurers;
• contractors and service providers;
• logistics and delivery providers;
• government agencies and regulators;
• and other organisations where required or authorised by law.

Third-party providers engaged by Fuseco are expected to maintain appropriate privacy, confidentiality and security standards.

Fuseco does not sell personal information to third parties.

6. Overseas Disclosure

Some third-party service providers or cloud-based systems used by Fuseco may store or process personal information outside Australia. Where this occurs, Fuseco will take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy obligations.

7. Website, Cookies and Analytics

Fuseco’s website may use cookies, analytics tools and similar technologies to improve website functionality, performance and user experience.

Cookies generally do not identify individuals personally, however some website usage information may become associated with personal information where reasonably necessary.

Users may disable cookies through browser settings, although some website functionality may be affected.

Our website may contain links to external websites. Fuseco is not responsible for the privacy practices or content of third-party websites.

8. Security of Personal Information

Fuseco takes reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• modification;
• or disclosure.

These measures may include:

• secure IT systems;
• restricted access controls;
• password protection;
• cybersecurity protections;
• secure cloud-based systems;
• physical security measures;
• and staff confidentiality obligations.

While Fuseco takes reasonable steps to protect information, no system or transmission method can be guaranteed completely secure.

9. Retention of Personal Information

Fuseco retains personal information only for as long as reasonably necessary for business, legal, operational and compliance purposes. Where personal information is no longer required, Fuseco will take reasonable steps to securely destroy or de-identify the information, subject to legal record-keeping obligations.

10. Access and Correction

Individuals may request access to personal information held by Fuseco and request corrections where appropriate, subject to applicable legal exceptions.

Requests should be submitted in writing using the contact details below.

Fuseco may require proof of identity before providing access to personal information.

11. Complaints

If you believe Fuseco has breached this Privacy Policy or applicable privacy laws, you may contact us using the details below.

Fuseco will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Policy Updates

Fuseco may update this Privacy Policy from time to time to reflect changes in:

• laws;
• technology;
• business operations;
• security practices;
• or operational requirements.

The current version of this Privacy Policy will be available on our website or upon request.

13. Contact Details

Fuseco Pty Ltd

27 Viking Court
Cheltenham VIC 3192
Australia

Email: admin@fuseco.com.au
Phone: +61 3 9555 3722