Vealls Electrical Wholesale Richmond
Located in Melbourne’s busy inner suburb of Richmond, Vealls Electrical Wholesale supports a wide variety of customers in this high-density area, ranging from hospitals, hospitality venues, hotels, corporate offices right, manufacturing plants and logistics hubs. This is a thriving branch with a busy, experienced team. Over the years the shelving areas can get a little untidy and confusing, which increases the risk of incorrect products being picked and is not very aesthetically pleasing. Vealls reached out to Fuseco to help them with re-organising the fuse section of their shelving……with great results!
Vealls Electrical Wholesale Richmond
Located in Melbourne’s busy inner suburb of Richmond, Vealls Electrical Wholesale supports a wide variety of customers in this high-density area, ranging from hospitals, hospitality venues, hotels, corporate offices right, manufacturing plants and logistics hubs. This is a thriving branch with a busy, experienced team. Over the years the shelving areas can get a little untidy and confusing, which increases the risk of incorrect products being picked and is not very aesthetically pleasing. Vealls reached out to Fuseco to help them with re-organising the fuse section of their shelving……with great results!
The Challenge
The team at Vealls spend most of their day helping customers and with people often accessing the fuse products, over the years the fuse shelving areas can get a little untidy and confusing. This can increase the risk of selecting incorrect products and is not very aesthetically pleasing. The Vealls Branch Manager found out that Fuseco had recently visited Delta Electrical Distributors in Shepparton and updated the organisation of their fuse shelving system, so he asked Fuseco to visit Vealls and assist to re-organise the stocked fuse products so that they were in order and easy to identify.
- Fuseco tote box labels show an image of the fuse, part number, dimensions and description, assisting with easy visual identification by staff or customers.
- Finished presentation looks neat and tidy.
- Part numbers can be found quickly and easily, reducing the time taken to serve customers.
- Products that were in the incorrect location are corrected, minimizing the risk of picking errors.
- Stock is replenished, and levels are accurate.
The Solution
Fuseco visited Vealls and cleared all of the existing stock and old boxes from the designated shelving bay for fuse products. The shelves were then cleaned and new Fuseco tote boxes were installed. The new box labels include a photo of the fuse for visual identification along with part number, product dimensions and performance information. Old, damaged stock was removed and new stock was introduced where required to create a perfect stock profile for that branch. Eventually, this area of the product shelving looked clean, was in order and reconciled with the stock in the computer system.
Fuseco provides this service for free to its wholesaler customers where practical.
The Outcome
Vealls were extremely happy with the result. Their team now have confidence when picking fuse and fuse holder products because they are easy to find, organized in sequence by part numbers, easy to identify and pick, reducing the time taken to serve a customer and resulting in an improvement of the customer experience.
Applicable Industries
We're here to help
Talk to an expert today.
Our friendly team of highly trained specialists will quickly assist you.
We promise to respond within 4 business hours (AEST).
Or you will receive $100 off your next purchase. Read how it works.
I called thru at 430pm EST and was put in contact with Sally in Vic! From the moment the call was answered Sally couldn’t do enough to try and help..... then she organised for Sydney to open up at 6am for me to collect the fuses. As a service-based company it was very refreshing to come across someone that went over and above to help us client back into production as quickly as we could!
Russell King
DIRECTOR - JOHNSON ELECTRICAL SERVICES
Michael, you asked me if I was happy with your service. Let me tell you that Fuseco had quoted and delivered the products via airfreight from Germany before our other suppliers returned our call. Outstanding!
Peter Stremski
LAWRENCE AND HANSON
I would like to acknowledge the exceptional service provided by one of your employees over the Xmas break. On Christmas day we lost a 22kV underground feed to a very important part of our business and were desperate for some replacement HV fuses. I found your emergency contact details on the web a and immediately called. The person who answered was very helpful and arranged an emergency transport to our site. The next day, we were back up and running! We are a remote operation 1800kms from the nearest city and average service is the norm.
Gregory Blair
ELECTRICAL MAINTENANCE AT BHP BILLITON
Thanks for ensuring that our order was delivered on time. Again, thank you for going the extra 8,000 km!
Don Hajdu
LOGISTICS OFFICER AT GRIDSENSE
I just wanted to let you know what great service your people gave us over the Christmas break and went to great lengths to make sure that we got the right fuses and that they were delivered on time. Dealing with your company a pleasure. Keep up the good work.
Kerry Prasad
MIDDENDORP TRARALGON
I don’t normally do this but I feel compelled to thank you in writing. I have been in the electrical industry for 25 years and without a doubt the most competent and trustworthy supplier I have used over this period of time is Fuseco. This is a demanding industry and how your team keeps performing above expectations is exceptional to me.
Ross Adam
EXPORT DEPT AT REXEL
I have dealt with Fuseco for the last 6 years for all our fuse requirements and find they provide the highest quality service and on-going support to our business for our day to day operations and for emergency/ heatwave as they arise. During a heatwave event in January 2014, SA Power Networks had critical fuse demands. Fuseco were extremely responsive in expediting stock requirements and organising special air freights to meet our urgent demands. Their customer service is excellent and key KPI’s measured against the contract are always above target.
Peter Ashenden
INVENTORY ANALYST AT SA POWER NETWORKS
Any company that can pull a rabbit out of a hat like that definitely has my attention!
Dane Branham
PROJECT ENGINEER AT RIO TINTO
Technical Support
Our experts are all pre-eminent leaders in electrical products who provide excellent support in their areas of expertise.
Technical supportTalk to an expert
Our friendly team are highly trained product experts who really enjoy helping customers find what they need.
call 1300 387 326Enquire by email
We promise to respond within 4 business hours (AEST) or you will receive $100 off your next purchase.
Enquire now