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Fuseco Guarantee

 

1. Our Response Guarantee

 

We promise to respond to your enquiry within 4 business hours - or get $100 off your next purchase

 

We're serious about offering you great service! To further show our commitment, we promise to respond to your email enquiry within 4 business hours (AEST) or you will receive $100 off your next purchase.

 

 


 

 

2. Same Day Dispatch Guarantee

 

We will disptach your order Same Day

 

All orders received by 3pm AEST will be dispatched same day subject to availability.

 

 


 

 

3. Price Guarantee * 

 

Best Price - or we will beat it by 10%

 

We're serious about offering you the best deal! To further show our commitment, we guarantee that if you find a cheaper advertised price for an identical item, we will beat that price by 10%!

 

 


 

 

4. Our Satisfaction Guarantee **

 

Not satisfied with your purchase - return it

 

We guarantee that we will do everything possible to supply you with the right product for your application. If the product is unsuitable we will accept the return. (Refer to our Return of Goods Policy below.)

 

 


 

 

* Here's how our Lowest Price Guarantee works:

Fuseco agrees that, subject as set out below, any order accepted by Fuseco for Goods which the Customer can demonstrate are available from an alternative distributor on similar terms shall be accepted by Fuseco at a price which shall be lower than the price (the "Alternative Price") at which such goods (the "Alternative Goods") are then offered by the alternative distributor on those terms.

 

Definitions:

"Fuseco" means Fuseco Power Solutions Pty. Ltd. trading as 'Fuseco', their successors and accepted representatives. "Customer" means the person(s) or company whose order for the Goods is accepted by the Company. "Goods" means any goods or services which the Company is to supply to the Customer. "GST" means the goods and services tax imposed under A New Tax System (Goods and Services) Act 1999 (Cth) and the related imposition Acts of the Commonwealth of Australia.

 

Terms and conditions of this agreement:

1. The alternative price must be for an identical item to the one offered by Fuseco. It must also be of an identical brand and is limited to items that are manufactured by Siba Fuses (Siba GmbH), Schaffner EMV AG, FuseMaster, Australux, DF Electric (DF, S.A.), Lawson Fuses Limited and TCI (Transcoil Industries - TCI, LLC).

2. The alternative price must be either set out in the annual published printed catalogue of the alternative supplier which is generally available in the public domain or publically advertised on the alternative supplier's web site.

3. The alternative price must be current at the date of the Customer's order.

4. Fuseco reserves the right to exclude liquidation sales, special catalogues, fliers or any special offers or customer specific prices or discounts (including written quotations) or e-mail from this offer;

5. Fuseco reserves the right to exclude alternative goods that do not bear the same manufacturer's part number as the Goods.

6. Alternative suppliers offering the alternative price must not be a manufacturer of the goods on offer, must purchase from the manufacturer of those goods and offer them for sale in Australia. They must have a registered principal place of business in Australia.

7. The alternative goods being offered for sale must be quoted in similar quantities and offered on similar commercial terms.

8. All transactions will conform to Fuseco's standard terms and conditions of sale.

9. Fuseco reserves the right to withdraw or modify this offer at any time.

10. Fuseco reserves the right to demand such evidence as it reasonably requires of compliance with the above conditions, including without limitation copies of the alternative distributor's catalogue in which the Alternative Price is set out.

 


 

** Our Return of Goods Policy

In the event that you would like to return some goods, please refer to the following conditions:

  • A request for credit or to return goods must be received by Fuseco in writing and its acceptance is subject to the discretion of Fuseco unless the goods have been wrongly or oversupplied.
  • Returned goods shall be delivered to Fuseco, at the customer's expense, unused and in good working order and must be accompanied by an official Fuseco GRA (Goods Return Authority).
  • A 20% restocking fee will apply, or a $20.00 minimum charge, whichever is greater, except where goods have been wrongly or oversupplied.
  • Goods that are specially made to order or indent items not normally stocked, cannot be cancelled once ordered and can only be returned or credited if the goods are faulty, not to specification or otherwise not in accordance with the terms of the contract.
> Fuseco Terms & Conditions